Returns & Exchanges
At Oasis Snacks, we strive for 100% freshness and satisfaction with every order. Due to the perishable nature of our food products, we offer a specialized return process for items that arrive damaged or incorrect.
Inspect Your Delivery
Please examine your snack box immediately upon arrival to ensure all items are present and in perfect condition.
Contact Support
If you receive a damaged or incorrect item, email our support team within 48 hours of delivery with your order number and photo evidence.
Verification Process
Our quality assurance team will review your claim within 2 business days to approve a replacement or store credit.
Resolution
Once approved, we will ship out your replacement snacks at no extra cost or issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing